Residential Cleaning Questions
We are reachable and you will have access to our management team when you need us. We are dedicated to your satisfaction and offer a 24 hour gaurantee on our work.
The people that represent Maid 2 Clean in the field have been recruited, background checked, hired, and trained on the latest and greatest skills to assist you with your cleaning needs. Every person, from ownership to the newest employee, starts off as a cleaning specialist. The expertise from our best is shared with our newest. We know the best way to build a great business is to ensure our clients are happily part of the Maid 2 Clean family for years to come.
Our managements accessibility seperates us from the rest. We want to know how we can best service our clients. We also want to know that our work is valued by our customer. We believe that there should be a mutual respect where we provide a very needed service that keeps our clients healthier and cleaner without them having to worry aabout taking the time and stress of adding another chore to their to do list. We believe that it is better to be too proactive in communication than to avoid it. We will answer phone calls, texts, and emails promptly and provide checks and balances to ensure our work is professionaly completed.
The perfect scenario for our arrival would be that we have an entrance plan that doesn’t require you to be at home when we arrive, Pets are in a specific area to allow our cleaning specialists to best attend to your needs, and clothes/toys are put away so we can focus on your areas of highest importance.
The perfect scenario for our arrival would be that we have an entrance plan that doesn’t require No. We can develop a plan that suits your scenario best in order to enter and leave your home safe and secure.
We can offer a flexible schedule for you. On residential work we typically do not arrive at jobs earlier than 8:30 AM or later than 2 PM.
We keep excellent communication and try our best to arrive within 15 minutes of our scheduled arrival time. If we arrive early, we may approach a customer to see if we can start work earlier than scheduled.
Maid 2 Clean does everything in our power to prevent any breakage or damage. Accidents to happen and we care about your tressured possessions. That is why we are licensed and ensured. We want to offer you the peace of find and protection from any type of unintended harm.
Maid 2 Clean works to develop a process that best suits each individual customer and our goal is 100% customer satisfaction. However, we are only human and might miss something. In case of that scenario we offer a 24 hour Gaurantee that allows you to reconnect with us within 24 hours of our service. We will come back out that same day and fix whatever we missed.
You are not liable. Maid 2 Clean is licensed to do work in the State of Texas and we will take care of all those liabilities.
Our cleanering specialists cannot clean outside, because our insurance only covers items inside of the house. We also cannot clean Antiques, specialy items, jewely, and any especially breakable items. Whether its fleas, cockroaches, or other little animals, we only clean these homes after they are fully exterminated and have had their infestation handled by a professional. We will do as far as we can with a two-step stool like most professional house cleaners, however our insurance does limit us to that tool. It might be gross to think about, but somebody needs to clean up bodily fluids in case an accident happens—and that includes blood or any other kind of bodily fluid or waste. “We do clean/scrub bathrooms top to bottom, including toilets, but basically anything at the level that would be considered a health hazard we cannot clean. That includes pet waste/accidents. Our cleaners’ protective gear is not medical grade and they do not have the tools or cleaners for that level of cleaning. We are also not licensed to clean large amounts of black mold or extreme cleaning where significant amounts of removal will be involved.
Our experts have developed a kit of “best products”, however we are flexible to the customers requests.
**Cancellation & Rescheduling Policy** In the event that you need to cancel service we require 24 hours notice. If you do not contact us within 24 Hours of the scheduled service, then you will be Responsible to pay 50% of the total invoice. We understand that people get sick, appointments come up, but we would ask that we remain in the loop. The cleaning specialists depend on the wages they are generating and cancellations/rescheduling with no notice can negatively impact our staff and their financial situation.
We have a proven track record, are licensed, and insured. We care about our customers and understand that our business will fail if we are not a trusted member of their team.
We service the Greater Waco Area.
We service the Greater Waco We offer daily, weekly, bi-monthly, and monthly cleaning schedules.Area.
We offer services for entire buildings and multi building clients.
Many of our clients prefer us to clean during off hours. We can develop a reliable exit and entrance plan that doesn’t require someone to be at the business.
We offer a referral program for clients who offer referals and have an employee discount program for your employees.
We specialize in cleaning after special events.
Most of our clients have at least a few special needs. We typically customize a quote for each client based on the services that they require.
We typically take payment upon completion of our work, but for commercial clients we can set up terms for Net 30 payment.
Estimates are free
Estimates are free
We do have the ability to estimate over the phone, however your quote may require a site visit in order to provide the final proposal.